Frequently Asked Questions
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also accept PayPal, Google Pay and Apple Pay.
We offer FREE Shipping Worldwide! We ship all orders within 2-3 business days. You can check the footer area of our website for our full shipping policy.
We offer a 30-day return policy for UK customers. If you are not satisfied with your purchase, you can return it within the specified time period for a full refund. Please note that the item must be in its original packaging and in a sellable condition. You can check the footer area of our website for our full return policy.
Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to track your package on our website or on the shipping carrier's website. Alternatively, you can visit our Order Status page to find real-time updates on your shipment.
Yes, we offer international shipping to selected countries. The shipping fee varies based on the destination country.
Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible.
Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details.
If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund.
You can contact customer service via email, support@kingandpaws.com and out support chat is available on our website 24/7.
If your order has not yet been shipped, you can contact us to change your shipping address. However, if your order has already been shipped, we cannot change the shipping address.
You can leave a product review on our website. Simply navigate to the product page and click on the "Leave a Review" button.
If you have any additional questions that have not been addressed in our FAQ, please contact us via email support@kingandpaws.com, or via the contact us section linked in the footer section of this page